SAcamera.co.za

Info / FAQ

All the points contained in our worry-free shopping guarantee are based on information you will find on this page. For detailed information on any issue, please consult the relevant section.

General Information

• How Long Have You Been In Operation And Can I Trust That You'll Be Around To Service My After-Sales Needs?
• Why Should I Buy From SAcamera?

Ordering, Product & Price Enquires

• A Step By Step Guide To Our Order Process
• Best Price Guarantee
• Can I Come Into Your Physical Outlet To Collect And Pay?
• Can I Get A Discount?
• Can You Send Me The Prices For...?
• I Need A Quote For My Company Or For An Insurance Claim
• I want to cancel my order
• I've Seen Something On Your Latest Specials Or The Promotions Pages Linked Off Your Homepage, How Long Will It Be On Special And Will It Be Cheaper Later?
• Is The Colour Of The Product The Same As The Colour I Will Receive And Can I Choose Colours?
• Is The Price On The Site Correct?
• Product Availability - What's The Difference Between On Back-Order, Out Of Stock and '1-2 Days' Etc?
• Securing and Reserving Your Goods
• There's A Product I'm Looking For That's Not On Your Site Can You Get It?
• What Are Special Order Items?

Payment/Security & Fraud Information

• Can I Pay By Cheque?
• Do You Keep Records Of Credit Card Details If I Process My Card Telephonically With You?
• Is Paying With A Credit Card Safe?
• What Payment Methods Do You Provide?
• When Will I Get My Refund?
• Why Am I Being Asked For Additional Proof Of Identity After I've Paid By Credit Card?

Service Complaints/Compliments

• I'm (Dis)Satisfied With The Service I Received, How Do I Lodge A Complaint/Compliment?

Shipping / Delivery Queries

• Are There Any Risks Involved In Having My Parcel Shipped To Me?
• Can I Come Into Your Physical Outlet To Collect And Pay?
• How Do I Track My Parcel?
• How Long Does It Take For You To Deliver?
• What Do I Do If My Parcel Is Damaged Or Items Are Stolen?
• What Happens If My Parcel Is Lost?
• When Is My Parcel Delayed And How Do I Deal With It?
• Will Payment Method Affect Delivery Times?

Trade-In and Second Hand Sales

• How are goods traded-in?
• How are trade-ins valued?
• Payment
• What can be traded in?
• What information is required from customers to facilitate a trade-in?
• What information is required from customers to facilitate a trade-in?
• What is the warranty on traded-in goods?

Warranties, Repairs, Exchanges and Returns

• I Bought A Product At Your Recommendation But I Don't Think It Is Ideal. Can I Return Or Exchange It?
• I Bought A Product From Another Store In South Africa And It Doesn't Work. They Seem Unwilling To Help, Can You Help?
• I Bought A Product From You And It Doesn't Work/Is Defective, What Do I Do?
• I Bought A Product In Another Country And It Doesn't Work, Can I Bring It To You For Repairs Or Return On International Warranty?
• I live far away from you, how will you service my warranty?
• If I Damage The Product Is The Warranty Void?
• Repairs To Products Outside Of Warranty