Info / FAQ
All the points contained in our worry-free shopping guarantee are based on information you will find on this page. For detailed information on any issue, please consult the relevant section.
General Information
- How Long Have You Been In Operation And Can I Trust That You'll Be Around To Service My After-Sales Needs?
- Why Should I Buy From SAcamera?
Ordering, Product & Price Enquires
- A Step By Step Guide To Our Order Process
- Best Price Guarantee
- Can I Come Into Your Physical Outlet To Collect And Pay?
- Can I Get A Discount?
- Can You Send Me The Prices For...?
- I Need A Quote For My Company Or For An Insurance Claim
- I want to cancel my order
- I've Seen Something On Your Latest Specials Or The Promotions Pages Linked Off Your Homepage, How Long Will It Be On Special And Will It Be Cheaper Later?
- Is The Colour Of The Product The Same As The Colour I Will Receive And Can I Choose Colours?
- Is The Price On The Site Correct?
- Product Availability - What's The Difference Between On Back-Order, Out Of Stock and '1-2 Days' Etc?
- Securing and Reserving Your Goods
- There's A Product I'm Looking For That's Not On Your Site Can You Get It?
- What Are Special Order Items?
Payment/Security & Fraud Information
- Can I Pay By Cheque?
- Do You Keep Records Of Credit Card Details If I Process My Card Telephonically With You?
- Is Paying With A Credit Card Safe?
- What Payment Methods Do You Provide?
- When Will I Get My Refund?
- Why Am I Being Asked For Additional Proof Of Identity After I've Paid By Credit Card?
Service Complaints/Compliments
Shipping / Delivery Queries
- Are There Any Risks Involved In Having My Parcel Shipped To Me?
- Can I Come Into Your Physical Outlet To Collect And Pay?
- How Do I Track My Parcel?
- How Long Does It Take For You To Deliver?
- What Do I Do If My Parcel Is Damaged Or Items Are Stolen?
- What Happens If My Parcel Is Lost?
- When Is My Parcel Delayed And How Do I Deal With It?
- Will Payment Method Affect Delivery Times?
Trade-In and Second Hand Sales
- How are goods traded-in?
- How are trade-ins valued?
- Payment
- What can be traded in?
- What information is required from customers to facilitate a trade-in?
- What information is required from customers to facilitate a trade-in?
- What is the warranty on traded-in goods?
Warranties, Repairs, Exchanges and Returns
- I Bought A Product At Your Recommendation But I Don't Think It Is Ideal. Can I Return Or Exchange It?
- I Bought A Product From Another Store In South Africa And It Doesn't Work. They Seem Unwilling To Help, Can You Help?
- I Bought A Product From You And It Doesn't Work/Is Defective, What Do I Do?
- I Bought A Product In Another Country And It Doesn't Work, Can I Bring It To You For Repairs Or Return On International Warranty?
- I live far away from you, how will you service my warranty?
- If I Damage The Product Is The Warranty Void?
- Repairs To Products Outside Of Warranty
Worry-free Shopping Guarantee
- Minimum one year full warranty on all goods
- All credit card transactions are securely processed on a payment gateway endorsed by major South African banks
- We do not store your credit card or banking details.
- All goods are insured by us until they reach you.
SAcamera Store Details
Telephone: 0861 112 868
Opening times:
» Mon-Fri: 8.00am-5.30pm
» Sat: 9.00am-1.00pm
» Public Holidays: Closed
Visit our Showroom
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